Adversity in the workplace comes in all shapes and sizes. Whether it’s dealing with difficult customers, repair shop software, parts not coming in on time, or technology issues, these problems will always find a way to show up at the worst times. Your daily headaches can often be solved by one small solution: being able to identify your management issues. It’s crucial to know how to deal with adversities in shop management. In this blog, we discuss how auto shop managers can improve their shop’s quality through their ability to deal with adversity.
Engage Your Workers
In the automotive repair field, some of the most common problems stem from workers not being engaged. Disengaged workers had 37% higher absenteeism, 49% more accidents, and 60% more errors and defects, according to Harvard Business Review. Supporting your employees in their work and growth will give them the motivation to work hard for you. Being present in the shop and leading by example is one of the best ways to rally your employees. A shop owner has a direct impact on their workers, making it necessary to be passionate and have goals. Being more involved with your employees and bringing out the best in them is a direct way you can have a more efficient work environment.
Make Sure You Shop Is Up-to-Date
Staying up-to-date with new trends and technologies can streamline shop management. Incorporating new software will lead to more productivity throughout the shop. Updated auto shop software can remove any headaches you may have with service advisors not being efficient in the workplace or helping technicians with their daily tasks. Updating your car shop software will make communicating with customers easier as well. This will allow more transparency and create customers faster. Make your car shop management system easier by adapting new software for your shop.
Shop management will rarely be easy. However, incorporating systems in your shop will ease headaches. An automotive management system involves creating procedures followed on a day-to-day basis. It could be following up with past customers, daily services, or even something as small as picking up the phone. Oftentimes, employees have their own way of doing things, but allowing them to not be a part of a structure can cause failure. Deal with adversity by adding set systems to your shop to make shop management simpler.
If you’re dealing with adversity in your shop, contact our team at Shop4D today to learn how our auto shop management software can make your life easier. Our business if dedicated to helping managers like you get the most from their shop. Call us today to learn more!