John Polonchak had been using the same shop management system for 18 years. He knew it inside and out. He’d built his entire operation around it.
And it was holding him back.
“Sourcing parts and building estimates were taking far too long,” John explains. In a busy shop, those delays compound. Technicians wait. Customers wait. Money sits on the table.
Then John made a decision that changed everything: he switched to Shop4D.
The Fear of Change
Let’s be honest — switching shop management systems is terrifying. You’ve got years of data, established workflows, a team that knows the old system. The learning curve alone can feel overwhelming.
John felt all of that. But he also saw something more important: the gap between where his shop was and where it could be.
What Actually Changed
Nine months after switching to Shop4D, John’s shop saw a 128% increase in sales. Not over years — in less than a year. And he only added one technician to handle the growth.
How? Efficiency.
“Being able to source parts from multiple vendors at the same time, having that parts sourcing integrated with the digital vehicle inspections, all on one platform, along with getting digital signatures and integrating the photos… it’s been a game changer,” John says.
Here’s a real example: A customer received a digital inspection with photos of the issues John’s team found. Within minutes, the customer called back and approved $485 in repairs he’d originally declined. “We were able to do everything in just a couple of clicks.”
The Unexpected Bonus
Ask John what his favorite part of Shop4D is, and he doesn’t talk about features. He talks about people.
“The whole atmosphere is so positive and supportive. Being surrounded by professional, well-managed shops that want to grow and do right by their customers is the whole package.”
Even after his initial onboarding, John still attends the weekly trainings. Not because he has to — because the community keeps pushing him to get better.
The Real Test
“I’m a technician turned shop owner,” John says. “Never once in the dealership did I have a customer feel good about spending thousands of dollars on their vehicles. But since we switched to Shop4D, we’ve had multiple tickets from $15K to more than $20K — and the customers left happy.”
That’s not about software. That’s about building trust through transparency, communication, and genuine care. Shop4D just makes it easier to do it right.
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