You Can’t Fix What You Can’t See

Here’s a question for shop owners: Do your service writers know their gross profit on parts from yesterday? Not last week. Not “pretty good.” The actual number. If they don’t, how are they supposed to manage it? Doug Melton, owner of Melton’s Automotive, admitted something most owners won’t say out loud: “I wasn’t watching the … Read more

Auto Repair CRM Software vs. General CRM Tools: What’s the Difference?

crm software

In the rapidly evolving world of technology, businesses are increasingly turning to Customer Relationship Management (CRM) software to enhance customer engagement and streamline operations. However, not all CRM tools are created equal. In this article, we will explore the differences between auto repair CRM software and general CRM tools and analyze why choosing the right … Read more