Hiring specialists to manage any area of the production pipeline inevitably leads to restricting it, creating unnecessary costs, and stalling growth. by David Rogers Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair orders, and money into your shop. Keeping this pipeline wide open and flowing is critical … Read more
The old-school way of running your shop is easier and feels better, but it doesn’t lead to meaningful or lasting change. By David Rogers There are around 45,000 fewer service bays than there were five years ago, according to a recent report from Lang Aftermarket iReport, even though there are more cars on the road … Read more
John Polonchak was struggling. In his busy, thriving shop in Denison, Texas, John and his team were having trouble getting work through the shop. Sourcing parts and building estimates were taking far too long — essential functions for any facility. Then he received a call from Shop4D that changed the trajectory of his shop. They … Read more
Creating a lasting, sustainable shop starts and ends with the management triangle of the customer, employee, and shop by David Rogers As published in Motor Age Much has been said and written about the technician shortage — why techs are leaving the automotive industry, how to stop the bleeding, and the best way to retain … Read more
By David Rogers A few years ago, a fast lube chain I won’t name here got themselves into a big pile of trouble, not for doing something unethical, but because of a simple misunderstanding at the front counter. This chain’s locations work with a pit system, and do not lift vehicles when they’re in for … Read more
By David Rogers As published in AutoLink Magazine For top operators, the warm summer months usually mean a golden opportunity for growing the shop. That’s because they know two critical facts that allow them to grow in good times and bad. First, those top operators know that during busy summer months, much of their competition … Read more
According to a Colonial Life Study, about one-fifth of employees spend five hours on the clock thinking about their stress each day. This can reduce productivity and impact the bottom line in the long run. Therefore a wise employer should focus on building an ideal, stress-free workplace in the following ways. Create A Flexible Work … Read more
The demands of work impact everyone differently. The pressure can motivate some, but paralyze others. Stress is not always a bad thing. A certain degree of anxiousness and pressure is part of any job. It can help stimulate job performance and keep workers alert as they work toward deadlines or prepare for presentations. But there … Read more
By David Rogers As published in Shop Owner Magazine Lying to yourself is a terrible way to run your business. It leads to bad decisions, missed opportunities, and the painful death of the shop…sometimes mercifully quick, sometimes excruciatingly slow. Two lies, in particular, are dark, dirty, and destructive. These two lies prevent good operators from … Read more
by David Rogers | published in Shop Owner Magazine Don’t just eliminate low-quality customers, but maximize the valuable customers being driven by advertising efforts. Are all customers good customers? I’m not talking about the obvious horror stories, of course. We’ve all run into a buzzsaw of a customer on their worst day. But if we … Read more