Trying to hit a KPI without proper education and mentorship can be dangerous to the health of the business. by David Rogers The three most misunderstood letters in shop management today are K, P, and I. (Not the definition, of course.) I’m positive no corner of the industry has escaped hearing about the latest key … Read more
It’s a common refrain from shop owners, especially during the summer. They feel like the only way to stay on top of higher summer car counts is to drop everything else so they can focus on working inside the business as an advisor or technician. The problem is that the shop has to keep operating, … Read more
As computers become an increasingly important part of our business and personal lives, it’s important to use the right tools to get the most out of your shop. According to the American Institute of Stress, about 20 percent of employees spend five hours on the clock thinking about their stress each week. Using the right … Read more
By David Rogers As published in Auto-Link Magazine What happens if you can’t find another tech to hire? The usual path to growing sales includes adding an additional tech so the shop can handle more cars and bill more hours. It’s such an ingrained idea that many owners have gone back into the bays to … Read more
The goal in every decision you make as an owner should be to make sure the outcome is equally beneficial for the customer, the shop, and the employees. by David Rogers We’ve all had those customers. They hold onto an old vehicle long past when it it’s time to replace it. Whether it’s nostalgia, stubbornness, … Read more
By David Rogers How do you fix cars when you can’t get parts? I wish this was just a philosophical question, the kind usually reserved for falling trees in the woods or single hands clapping, but instead, it’s the reality that shop owners continue to face. When the supply chain is disrupted from manufacturing to … Read more
Empower your team to make positive changes to reach the goals you’ve set. Rising operating costs and technician shortages are the norm, and it’s harder than ever to hire the help you need. So how are shop owners supposed to find the time to grow the shop? After all, there is only so much of you … Read more
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success. The definition of insanity is doing the same thing over and over hoping for a different result. In today’s economy, that’s also a recipe for disaster. In this episode of Talking Shop with ShopOwner, David Rogers … Read more
Learn how to break bad habits and establish successful ones to help your business thrive. by David Rogers The last two years have produced some incredible stories. I’ve watched up close as some shops tripled their revenue and outgrew their single location, and others that are hunting for their fifth, sixth, seventh. I’ve also seen … Read more
Hiring specialists to manage any area of the production pipeline inevitably leads to restricting it, creating unnecessary costs, and stalling growth. by David Rogers Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair orders, and money into your shop. Keeping this pipeline wide open and flowing is critical … Read more