by David Rogers If we accept that the technician shortage is here to stay, what comes next? I’ve used these pages to talk about technician compensation and how top techs deserve the chance to earn compensation on par with their professionalism and dedication. I’ve also talked about tools that create more efficiency and productivity, and … Read more
By David Rogers We’ve all heard the expression “he/she is a born leader.” And when you’re looking to take your shop to the next level, it can be tempting to look for that born leader who can step in and start taking over roles and responsibilities with minimal instruction, documentation, or processes. But are leaders … Read more
By David Rogers How do you fix cars when you can’t get parts? I wish this was just a philosophical question, the kind usually reserved for falling trees in the woods or single hands clapping, but instead, it’s the reality that shop owners continue to face. When the supply chain is disrupted from manufacturing to … Read more
By David Rogers Why Successful Shops Follow Their Own Path Is running with a pack the safest place to be as a shop owner? After all, things are about to get much harder. In a matter of weeks, the economic forecast has deteriorated from crossing fingers and hoping that a recession might not happen to … Read more
Empower your team to make positive changes to reach the goals you’ve set. Rising operating costs and technician shortages are the norm, and it’s harder than ever to hire the help you need. So how are shop owners supposed to find the time to grow the shop? After all, there is only so much of you … Read more
If you’re a repair shop manager, having the right management system in place is key for managing your workers and cultivating happier employees. It’s important to remember that according to the American Institute of Stress, about 20 percent of staff at any job spend five hours a week thinking about job-related stress, so it’s essential … Read more
By David Rogers Change is hard. Realizing that your business needs to change something, and then seeing that through all the way to implementing a new process or procedure or software is one of the biggest challenges that shop owners face. After all, it’s very easy to keep doing things the same way they’ve always been … Read more
Real leadership requires us to face our fears and do things that can seem against our nature at first. By David Rogers Over more than 20 years of coaching and consulting, I’ve noticed that shop owners nearly always fall into one of two camps, each at the opposite end of the personality spectrum. On one … Read more
Hiring specialists to manage any area of the production pipeline inevitably leads to restricting it, creating unnecessary costs, and stalling growth. by David Rogers Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair orders, and money into your shop. Keeping this pipeline wide open and flowing is critical … Read more
The old-school way of running your shop is easier and feels better, but it doesn’t lead to meaningful or lasting change. By David Rogers There are around 45,000 fewer service bays than there were five years ago, according to a recent report from Lang Aftermarket iReport, even though there are more cars on the road … Read more