Preparing Your Business For The Approaching Storm
There is a storm coming. The free, easy car count is ending. Shop owners are left with three choices…
Making Change Stick
By David Rogers Change is hard. Realizing that your business needs to change something, and then seeing that through all the way to implementing a new process or procedure or software is one of the biggest challenges that shop owners face. After all, it’s very easy to keep doing things the same way they’ve always been … Read more
Stop the Pain of Multiple Diagnostic Charges
You don’t have to personalize the process of selling diagnostics! by David Rogers Have you ever had a customer come in with multiple symptoms, and all of them needed diagnostics? The first reaction for the service advisor is often to personalize that customer’s problem. He or she has a strange smell, a weird noise, and … Read more
Leading Your Team To Long-Term Success: Lessons In Leadership
Real leadership requires us to face our fears and do things that can seem against our nature at first. By David Rogers Over more than 20 years of coaching and consulting, I’ve noticed that shop owners nearly always fall into one of two camps, each at the opposite end of the personality spectrum. On one … Read more
Veenstra’s Garage Grows in Leadership, Confidence, Sustainability
Can a shop management system make you a better leader? Mike Veenstra of Veenstra’s Garage in Grand Rapids, Mich., said it has. He credits the complete system of Shop4D – from the product to the coaching and training – in helping stretch his team to maximize their potential and achieve their goals. “I’m a different … Read more
Shop Profile – Veenstra’s Garage, Grand Rapids, MI
Mike Veenstra ditched stale marketing techniques and began targeting higher-quality customers – it worked. For Mike Veenstra, the search is on for location number three. But for the lifelong Grand Rapids, MI, resident and third-generation repair shop owner, the path to owning multiple locations has been a winding one. Mike started in the automotive industry … Read more
How (And Why) Your Internal Computer Should Be Rebooted
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success. The definition of insanity is doing the same thing over and over hoping for a different result. In today’s economy, that’s also a recipe for disaster. In this episode of Talking Shop with ShopOwner, David Rogers … Read more
Establish Successful Habits To Boost Business
Learn how to break bad habits and establish successful ones to help your business thrive. by David Rogers The last two years have produced some incredible stories. I’ve watched up close as some shops tripled their revenue and outgrew their single location, and others that are hunting for their fifth, sixth, seventh. I’ve also seen … Read more
5 Reasons Why Your Shop Needs an Automotive Management System
If you own an automotive shop, you know how important it is to reduce operational time and expenditure, keep track of employee performance, and better manage the workshop. According to Business Wire, an automotive shop management system can help you do all of this and more. Here are five reasons why your business needs an … Read more
BUSINESS SUCCESS STARTS WITH TAKING CONTROL OF NUMBERS
Top shops understand what numbers they can control, and they measure them daily. Stack the deck in your favor. by David Rogers The deck is stacked against repair shop owners right now. Consider the cards we’re currently holding: First, we were dealt the technician shortage. Then we got the global supply chain issues that made … Read more